Investxindia is committed to providing transparent and responsive service to its clients and users. This Grievance Redressal Policy explains the process for submitting and escalating complaints relating to services provided by Investxindia.
STEP 02
Clients are encouraged to first contact Investxindia with details of their concern.
Customer / Grievance Contact
contact@investxindia.com
Help Desk
+91 98924 40999
Registered & Corporate Office
902, Gomes Garden, Kaul Heritage City,
Chulna Road, Vasai (West),
Thane – 401202, Maharashtra, India.
Please Provide
GRIEVANCE PROCESS
A grievance may include a complaint relating to:
Investxindia will endeavour to acknowledge complaints received through its designated channels and process them within the applicable regulatory/service timelines.
The time required for resolution may depend on the nature of the complaint and whether information or action is required from an AMC, insurer, RTA, bank, exchange or other third party.
For matters relating to securities-market activities, investors should first approach the concerned regulated entity/intermediary through the applicable grievance mechanism.
If the matter remains unresolved or the investor is dissatisfied with the resolution, the investor may use the SEBI SCORES platform where the matter falls within SCORES' scope.
SEBI describes SCORES as an online facilitation platform for complaints against SEBI regulated entities and requires investors to first take up the grievance with the concerned entity.
SEBI SCORES Complaint PortalWhere applicable under the securities-market framework, disputes may also be eligible for resolution through the applicable Online Dispute Resolution mechanism.
Investors should refer to the applicable SEBI framework and the relevant ODR platform for eligibility and procedure.
For complaints relating to an insurance policy or insurance service, policyholders should first approach the concerned insurance company'sdesignated Grievance Redressal Officer.
Where the complaint is not satisfactorily resolved or applicable timelines are not met, policyholders may use the IRDAI Bima Bharosa mechanism, subject to applicable rules.
155255 / 1800 4254 732
complaints@irdai.gov.in
IRDAI states that policyholders should first approach the insurer'sgrievance officer and may escalate to IRDAI/Bima Bharosa where the matter remains unresolved.
Where a complaint concerns a product provider rather than Investxindia—for example:
The complaint may also need to be submitted to the relevant product/service provider according to its applicable grievance procedure.
Investxindia may assist clients in directing the complaint to the appropriate entity where appropriate.
For transaction-related complaints, clients should provide supporting information such as:
If you suspect fraud, impersonation, unauthorised transactions or misuse of your credentials, contact Investxindia immediately and, where applicable, contact your bank, AMC, insurer or other relevant financial institution through its official channels.
Users should also report suspected cyber fraud to the appropriate government/law-enforcement channel where required.
Investxindia does not require users to pay any fee merely to submit a genuine service grievance to Investxindia.
Investxindia aims to handle complaints fairly, transparently and within applicable regulatory/service timelines.
The resolution of a complaint may depend on facts, documents, contractual terms, regulatory requirements and the actions of third-party entities.
The grievance redressal process may be updated from time to time to reflect changes in applicable laws, regulations, regulatory platforms and industry procedures.
The latest version published on the Investxindia website shall apply.
Never share passwords, PINs or OTPs through ordinary grievance communication. Use only authorised and secure channels when submitting sensitive information.